Privacy Policy

Last updated: 1 August 2026

Introduction

cozy-star ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard information when you use our website or enrol in our courses.

Information We Collect

We collect information you provide directly when enquiring about or booking courses:

• Name and contact details (email address)
• Course preferences and enrolment history
• Communications you send to us
• Payment information processed by secure third-party providers

We also collect certain information automatically when you visit our website:

• IP address and browser type
• Pages visited and time spent on site
• Referring website address

How We Use Your Information

We use collected information to:

• Process course bookings and communicate about your enrolment
• Respond to enquiries and provide customer support
• Send course materials and completion certificates
• Improve our website and course offerings
• Comply with legal obligations

Legal Basis for Processing

We process personal data under the following legal bases:

• Contract: Processing necessary to fulfil course bookings
• Legitimate interests: Improving services and responding to enquiries
• Consent: Where you have explicitly agreed to specific processing
• Legal obligation: Compliance with applicable laws

Data Sharing

We do not sell your personal information. We may share data with:

• Payment processors to handle transactions securely
• IT service providers who maintain our systems
• Professional advisors when required
• Authorities when legally required

Data Retention

We retain personal information only as long as necessary for the purposes collected. Course enrolment records are kept for seven years for accounting purposes. Marketing preferences are retained until you withdraw consent.

Your Rights

Under data protection law, you have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data in certain circumstances
• Objection to certain processing
• Data portability
• Withdrawal of consent

To exercise these rights, contact us at [email protected].

Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction.

Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated via our website. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact

For privacy-related questions or to exercise your rights, contact:

cozy-star
47 King Street
Manchester, M2 4LQ
Email: [email protected]